Teddy S.p.A. is committed to making its e-commerce website www.calliope.style accessible to all individuals, including people with disabilities, in accordance with Legislative Decree 27 May 2022, no. 82 (implementation of Directive (EU) 2019/882, «European Accessibility Act») and Law 9 January 2004, no. 4 («Legge Stanca»).
This page contains the accessibility information for the service required by Annex IV of Legislative Decree 82/2022: it describes the service, explains how it works, and indicates how it meets accessibility requirements, including content that is not yet fully accessible and how we are addressing it.
Who provides the service
Service provider: Teddy S.p.A., Via Coriano 58, Gros Rimini Blocco 97, 47924 Rimini (RN)
VAT Number and Tax Code: 00953910403 – REA RN 190509
Service involved: e-commerce website www.calliope.style, in all language and national versions
[[If decided to include: the «Calliope» mobile app for iOS and Android. Otherwise, prepare a separate statement for the app and publish its link in the store listings.]]
General description of the service
www.calliope.style is the online store for the Calliope brand. It allows consumers to browse and purchase women's and men's clothing and accessories, manage their account, wishlist, and orders, request returns and refunds, and contact customer service.
How the service works
Navigation and search: products are organized into Women and Men sections, as well as categories and collections accessible from the main menu. A text search function is available. On collection pages, products can be sorted and filtered; each product card in the grid displays multiple photos and available sizes.
Product card: for each product, the name, price, photos, available sizes, composition, and garment care are indicated. The «Add to cart» button places the product into the shopping cart.
Cart: summarizes the chosen products. It allows modifying the quantity or removing an item before proceeding to purchase.
Purchase and payment: checkout collects contact details, shipping address, and payment method in sequential steps. Store pickup is also available. Some payment methods (e.g., PayPal or installment payments) open interfaces managed by third-party providers.
Account: registration is optional. The personal area allows reviewing orders, managing addresses, the wishlist, and the Wonder Club loyalty program.
Support: the «Contact Us», «FAQ», «Shipping», «Track Your Order», and «Returns and Refunds» pages explain how to receive help before, during, and after purchase.
How the service meets accessibility requirements
Reference standards
We evaluate the site against the requirements of Sections III and IV of Annex I to Legislative Decree 82/2022. As a technical reference, we use the harmonized standard EN 301 549 v3.2.1, which for web content references the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA.
Compliance status
The website www.calliope.style is partially compliant with accessibility requirements due to the non-accessible content listed below.
What already works
The language of each page is declared, so screen readers use the correct pronunciation.
The site adapts to different screen sizes and does not block browser zoom.
Each page has a title describing its content.
[[Add other strengths only after verifying them through manual testing, for example keyboard navigation during checkout.]]
Content not yet accessible
The review on October 10, 2026 revealed the issues listed below. For each issue, we indicate where it appears, the affected WCAG criterion, and the date by which we plan to fix it.
The main menu is marked up as a set of tabs («tab») that do not actually exist, and screen readers announce it incorrectly. Where: all pages. WCAG 2.1 criteria: 1.3.1. Expected fix by: 12/31/2027.
Footer menu items (e.g., «Customer Service» and «Policies») cannot be opened via keyboard and do not correctly communicate whether they are open or closed. Where: all pages. WCAG 2.1 criteria: 4.1.2. Expected fix by: 12/31/2027.
The newsletter subscription button consists only of an icon and lacks a name readable by screen readers. Where: all pages. WCAG 2.1 criteria: 4.1.2. Expected fix by: 12/31/2027.
Image links in the footer (App Store, Google Play, and social networks) lack alternative text. Where: all pages. WCAG 2.1 criteria: 2.4.4, 4.1.2. Expected fix by: 12/31/2027.
The privacy consent text beneath the newsletter form has insufficient color contrast. Where: all pages. WCAG 2.1 criteria: 1.4.3. Expected fix by: 12/31/2027.
In collection product cards, each photo in the carousel contains an empty link to the product card: screen readers announce many unnamed links. Where: collection pages. WCAG 2.1 criteria: 2.4.4, 4.1.2. Expected fix by: 12/31/2027.
The quick size selector on product cards cannot be navigated using the keyboard. Where: collection pages. WCAG 2.1 criteria: 2.1.1. Expected fix by: 12/31/2027.
Category tiles on the Women page are unnamed links. Where: Women page and homepage. WCAG 2.1 criteria: 2.4.4, 4.1.2. Expected fix by: 12/31/2027.
«Wishlist» icons in product recommendations lack a name readable by screen readers. Where: cart and search. WCAG 2.1 criteria: 2.4.4, 4.1.2. Expected fix by: 12/31/2027.
Main carousel scroll indicators receive keyboard focus but are hidden from screen readers. Where: Women page. WCAG 2.1 criteria: 4.1.2. Expected fix by: 12/31/2027.
Descriptive text in some collections contains empty links. Where: «Women's dresses and clothing» page. WCAG 2.1 criteria: 2.4.4, 4.1.2. Expected fix by: 12/31/2027.
Third-party content
Some features of the site are provided by external services: product recommendations in the cart and search, the help center for contact requests, and certain payment methods such as PayPal and installment plans. We request providers to address identified issues in these components, such as unnamed «wishlist» icons in product recommendations, and we verify their correction. [[Before publishing: send the report to providers and confirm their list.]]
Product accessibility information
The products sold are clothing and accessories. If a manufacturer provides accessibility information for a product, we include it in the relevant product card in an accessible format.
How we evaluated accessibility
Assessment date: October 10, 2026
Method: self-assessment using automated tools on the 10 most visited pages over the last 30 days: Women page (which the homepage also redirects to), three collection pages, search, account login, wishlist, and cart.
Limitations: automated tests identify only a portion of potential issues. [[By DD/MM/YYYY, we will complete a manual check using keyboard and screen readers, covering product cards, search, account, and checkout; we will then update this page.]]
Support and accessible alternatives
If you are unable to complete an operation on the site, our customer service can assist you, including placing an order. Upon request, we can provide this accessibility information verbally or in an alternative format, such as a plain text document or enlarged font.
Email: help@calliope.style
Phone: [[customer service phone number]], [[days and hours]]
Contact form: help center contact form
Reporting an accessibility issue
If you encounter content or a feature you cannot use, please write to us at help@calliope.style including:
the page address;
the issue encountered;
optionally, the device, browser, and assistive technology you are using.
We will respond within [[30]] days. We will inform you how we intend to resolve the issue or provide an accessible alternative.
Supervisory authority and complaints
If our response is unsatisfactory or if you do not receive a reply, you may lodge a complaint with the Agency for Digital Italy (AgID). AgID is the authority overseeing the accessibility of e-commerce services under Article 21 of Legislative Decree 82/2022. Information and procedures are available on the AgID accessibility portal – Citizens section.
Information about this page
Page drafted on: 10/10/2026
Last updated: 10/10/2026
We update this page at least once a year and whenever the service undergoes significant changes.