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If you have any concerns about the safety of our products, please contact customer service: Contact details are provided on the Contact page.
For assistance with Calliope products purchased on third-party platforms (such as Zalando, Privalia, Veepee), please contact the Customer Service of the platform where you made the purchase directly.
If you have any doubts about the authenticity of a site, there are several indicators to look for to determine whether you're purchasing from an authorized site or not. Among the main clues that should raise doubts about the site's legitimacy are:
You can use any amount you like for your in-store purchases, but online, for administrative reasons, we cannot accept zero-value orders.
You can shop in: Italy, France, Germany, Austria, Poland, and Greece.
Prices may vary, but we do our best to always offer great deals; promotions are also customized based on the purchasing channel.
Once you've added all the items you want to your cart, you can enter the code in the "Enter discount code here" box and then click Apply.
As soon as your purchase is complete, you'll receive an initial order confirmation email. A second email will then be sent informing you of your upcoming shipment. This email will include a tracking link for home delivery orders.
For orders with in-store pickup, there is no link to track the package, but an additional email will be sent confirming the arrival at the store.
All our payments are 100% secure as data is transferred encrypted via SSL protocol and only CES (Secure Electronic Commerce) transactions are accepted.
Depending on the type of card used, you may be asked for an additional security code to enhance security when making online purchases.
The transaction will be charged only upon shipment (when the order is completed, the amount is only reserved).
Yes, it's possible. We're happy to offer you the option of ordering your desired products online and picking them up at a convenient store.
The courier will attempt delivery multiple times, and if delivery is unsuccessful, you will receive an email with further instructions. In any case, delivery is not considered complete until you have signed for the products upon receipt.
In this case, you'll need to contact our customer service team by filling out the form at this LINK. We'll be happy to find a solution together.
You must have the exact amount; unfortunately, the courier cannot give change.
If this happens, you will need to contact us by filling out the form at this LINK.
The refund will be made using the same payment method chosen at the time of purchase.
For more information on returns, visit the RETURNS section.
Refunds are processed within 7 days of the items arriving in stock. The available balance on the credit card or account used to make the purchase will be updated according to the timeframes established by your bank. For cash on delivery orders, you must have a bank or postal account.
Currently, only one return can be made per order.
Yes, it's possible. Returns are free at all our stores in Italy.
If the return amount does not match, you must contact us by filling out the form at this LINK.
If the labels have been cut or the item has been washed, we will not be able to accept returns. We cannot accept items without tags, labels, or that have been worn, washed, or damaged.
Yes, you can create the Wonder Card via the app or website, or request it in store.
There is no cost to register.
You can enjoy the benefits in all Calliope stores in Italy (excluding outlets), on the calliope.style website and on the app.
Wonder Club members will benefit from numerous exclusive promotions and initiatives, differentiated according to the number of points accumulated and the corresponding Status. Below are the main advantages associated with each Status.
1. Welcome bonus: consisting of a 5% discount coupon on your first purchase
2. Voucher for moving to a new Status: upon reaching a new Status, the customer receives:
3.Ongoing Discount:
Elite Status:
4. Birthday discount: Each customer, on their birthday, will receive a voucher entitling them to a 30% discount on a purchase made within 14 days of the voucher being sent.
5. Free Standard Shipping: All Privilege and Elite status customers are entitled to free standard shipping on purchases made on the www.calliope.style website or mobile app until May 20, 2026.
For more details, see the How the "Wonder Club" works section.
No, you can decide to spend the voucher within 90 days of its accrual.
The offers specified in the regulations are available to all loyal members.
Additional exclusive and personalized promotions are valid only for loyal customers contacted by email.
Your points balance will be displayed on your purchase receipts and on your profile on the calliope.style website and the Calliope app.
Active vouchers can be viewed on your profile on the calliope.style website and on the Calliope app, and in-store.
Our system does not allow for the recovery of benefits in these cases.
If you decide to return or exchange an item on which the voucher has been used, the voucher will not be credited and it will not be possible to reuse it.
Vouchers cannot be used on items already discounted or subject to other promotions.
If you have an account on the website or app linked to the Wonder Card, simply log in to your profile and show your card number at the checkout. Alternatively, you can provide your personal information to the store staff, who will search for your loyalty card directly on the portal.
The Wonder Card is personal and can only be used by the cardholder. Offers are exclusive and personalized, and card activation is free: anyone can enter their details and sign up at no cost.
Our system does not allow the recovery of points in these cases.
In all Calliope stores in Italy (except the Outlets).
You can use the card on the website and the app. To do so, you need to link the Wonder Card to an account, or register here if you don't already have one. Once you've created an account, to accumulate points, you'll need to log in to the website or app with the email address and password you chose when you registered.
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