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Creating a return...
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Order Information
To begin the return process, please enter the requested information.
${error}
The return period for this order has expired.
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Select the items to return
Select all the items you wish to return and indicate the reason for the return.
Purchased: ${order.lines.filter(i => i.product_title !== 'Contrassegno' && !i.gift_card && (!i.sku || i.sku.slice(0, 3) !== 'GFT')).length}
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Step 3 of 3 - Summary and Confirmation
Please check that the information you entered is correct before confirming the return.
Items to return
${item.product_title}
${item.sku || ''}
${$filters.money((item.final_price !== undefined ? item.final_price : item.price)*100)}
${item.color || ''} | ${item.title || ''}
Items: ${returnItems.length}
${item.product_title}
${item.sku || ''}
${item.color || ''} - ${item.title || ''}
${$filters.money((item.final_price !== undefined ? item.final_price : item.price)*100)}
Total refund
Subtotal (${returnItems.length} Purchased)
${$filters.money(returnTotal*100)}
Shipping
Free
Return shipping fee
Free
Cash on delivery fee
Non-refundable
Total
${$filters.money(returnTotal*100)}
Shipping and cash on delivery charges are non-refundable. You will receive a refund for the price paid for the product, less any applicable discounts or promotions.
Refund Policy
You will be refunded to the payment method you used to purchase.
RETURN REQUESTED
Number ${returnId}
Shortly, you will receive an email with a summary, packing instructions, and the QR code to show at the pickup point. The refund will be processed as soon as our team has inspected the returned items.
The refund will be credited to the original payment method, or via bank transfer in the case of cash on delivery.
For more information, please contact our customer care
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Prepare the package
You can reuse the box you received with your order. Make sure the items to be returned still have their tags and have not been damaged or worn. Include any accessories in the box (belt, dust bag, etc.). Take the package to the pickup point you selected, where you simply need to show the QR code from the return confirmation email.
More information on this page
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Refund
After receiving the return, our warehouse will carry out all necessary checks to verify that the procedure and conditions have been met. Once the return is confirmed, you will receive the refund within 14 business days from the day the package arrives at our warehouse. You will receive a return and refund confirmation email within a few hours (if you don't receive it, check your spam folder).
Please note that you can ship the return within 45 days, starting from the order fulfillment date.
Error in return request
${error}Unfortunately, your return request could not be processed. We suggest you contact our customer service.